Refund may terminate your service under the following circumstances (non-exclusive list):

  • Non-payment of fees
  • You are in breach of any term or condition of this Agreement
  • Your use of the service disrupts business operations or affects any other party

All Subscriber data is removed from servers for such terminations.

You may request account termination at any time by contacting our Customer Service team either through phone or email. Our contact information can be found on the home page

When submitting your cancellation request, you must provide the correct username and password for your account for verification. Incomplete cancellation requests will be deemed invalid and will not be processed. You will be responsible for any service fees that arise from your failure to cancel your account.

You are eligible for a refund under the following circumstances only:

  • If you cancel your account within 15 days of your subscription, you will, upon request, receive a full refund of all subscription fees you paid in the site. You will be subject to a AED 50 refund processing fee.

Only one refund may be issued for each subscription. reserves the right to grant or deny any refund requests.